international-customers

INTERNATIONAL CUSTOMERS

International Customers with Overseas Destinations:
For international orders, we can ship in bulk or by containers only to a U.S. destination. You would have to make arrangements with freight forwarders who can facilitate the transfer of your order from the United States to your country. Most of our international customers usually have a U.S.-based agent that they work with regularly. If you’re interested in purchasing on a regular basis, we recommend that you contact an agent in advanced so they can facilitate the transfer easily.

Once you have made arrangements, you can simply register on our website to create an account. If you are having trouble registering on our website, you may also contact us by phone at 469-814-8189 or toll-free 888-227-6981 and we will gladly assist you with your application.

Once your application is approved, you will be able to access our Distributors area and purchase products online at discounted pricing. Please ensure that you provide all the necessary information required so your application.

International Customers with U.S. Destinations:
For international customers with a local U.S. destination, you can simply register on our website to create an account. If you are having trouble registering on our website, you may also contact us by phone at 469-814-8189 or toll-free 888-227-6981 and we will gladly assist you with your application.

Once your application is approved, you will be able to access our Distributors area and purchase products online at discounted pricing. Please ensure that you provide all the necessary information required to approve your application.

Minimum Order:
The minimum order required for initial purchase is five (5) pallets of any single or combined product line (My Shaldan, My Shaldan Organic or My Shaldan Cool Fresh). We also offer discount pricing for bulk orders. Please contact a Sales Representative for more details.

If you’re interested in purchasing by containers, we require that you provide us with a letter of intent in your official company letterhead, with details including quantity of purchase, before we can provide you our discounted bulk pricing. Please contact a Sales Representative for more details.

Payment Terms:
For orders from international customers, we accept payment only via Wire Transfer and an official Purchase Order is required with your official company letterhead. Payment information will be provided once we receive your initial order.

Pricing:
Prices varies from time to time. For pricing information, you may log in to your account on our website or contact your Sales Representative for more details.

Request for Samples:
Although we understand that customers may require samples to test our products, we do not offer free samples. If you are interested in purchasing samples items, you can purchase our Sampler package on our website. Once you make your initial purchase, we may credit your purchase of the samples. A minimum order is required to qualify for credit for samples purchased.

Placing an Order:
To place an order, please create an account on our website. Once your account has been approved, you may purchase online at discounted prices. You may also email us an official Purchase Order with your company letterhead. Please include full information including contact name, phone numbers, and shipping/billing addresses.

Lead Time:
Lead time is 5 to 10 business days. However, in most cases, we are able to process your order and have it ready for shipment sooner. Transit time to any U.S. destination is normally 5 to 10 business days depending on the destination but may take longer. If you have a container that is scheduled to depart at a certain date, we recommend that you submit your order at least 30 business days in advance.

For more information, please email us back or contact us at 469-814-8189 or toll-free at 888-227-6981.